Easily communicate with the renter. At first, we received a car with break issue, after communicate with them, they arrange another same model car to us, quite efficient 👍 However, the model that we received is not the image shown iin Trip.com. According to renter, they did updated to Trip.com, but image doesn't change. So basically is model 2022 instead of 2025. Anyway, the rest is okay , recommended.