Joy Car Rental Car Rentals

The out of hours pick up instructions were easy to follow, and I had no issues picking up or dropping off the car. The car was spotlessly clean inside and out and had been well looked after. Very good value for money overall.

We were greeted by two Chinese people who were very welcoming and kind. They explained the vehicle usage and insurance options to us in great detail. Luckily, we had purchased full coverage insurance. We had a minor accident on the way, and the car dealership handled the entire process efficiently, without paying a single penny in compensation. From the initial insurance application to the claims process, everything was handled by the dealership, which was truly worry-free!

A very good driving experience. Thank you Oscar for the thoughtful service. Highly recommended!

Driving was incredibly convenient! Customer service contacted us early on WeChat, saying that with many people picking up cars that day, they could enter the information online and even recommended insurance. Because it was Chinese New Year, the cars I usually look at had increased in price from 300-400 RMB to 800-1000 RMB. Following advice on Xiaohongshu (a Chinese social media platform), I only chose the car on Ctrip and planned to buy local insurance at the store. Contacting the store early in the morning, they could only change the initial insurance amount from 5000 RMB to 2000 RMB. I was about to give up, but the friendly young man suggested canceling and refreshing the page. Sure enough, the original order appeared, the price hadn't increased, and I was able to successfully change to the full coverage insurance I wanted. A small hiccup, but it made the trip even more precious. The front desk was superb; they picked up the car quickly, and after checking everything, they immediately used the same car to take us back to our hotel near the airport. 😍💯 Full marks!

Overall, it was good. The owner was very enthusiastic and helpful! However, the car was a bit old. Although the rental price was relatively cheap, the car's condition was average and the acceleration was slow. The interior was clean, but there was always a slight odor.

The condition of the car is good. Just nice for 4 of us with 4 luggage. The picked up & dropped off done smoothly. The boss is nice and friendly person