The airport pick-up and drop-off were on time, and the staff on site could communicate in Mandarin. They were very friendly and proactively explained traffic rules and precautions. The rental process was smooth and quick. However, the car I rented from Trip.com was a Toyota Voxy, but the one I received was an older Nissan Star, which was a bit disappointing. Nevertheless, the car was in excellent condition, performed well, and handled very well. The car was also very clean and odor-free. I highly recommend this rental service.