The collection and return of car was EXTREMELY easy. You also have access to a WhatsApp chat with the company which they respond very quickly.
During my 18 days rental, the car could not start but the come back from the customer service was excellent. They gave me another location to get another car first while they sent someone to come look at the car. Pretty sure you cannot get another rental company in Japan with that sort of customer service.
Will 100% use them again when I’m back. Note : I very rarely give reviews and this is one I more than happy to give despite the car breakdown. Their comeback showed that they value customer experience above anything else. Great job guys keep it up.















